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At ISWIM, we strive to ensure fairness and efficiency in our scheduling policies. Here’s what you need to know about cancellations: Private Lessons: ISWIM enforces a strict 24-hour notification policy for cancellations and no-shows. This policy ensures all clients receive the highest quality of personal attention in their lessons. Group Lessons and Camps: No cancellations are permitted. Credits may be offered at our discretion for serious illness or family bereavement that prevents attendance. Make-Up Classes: No refunds or credits for missed classes due to work or vacation schedule changes. We allow two sick days per season: Request a substitute class via email within 7 days of the missed session. Make-up classes are subject to availability. Extenuating Circumstances: For cancellations due to medical illness or compassionate reasons, submit a written request to the office within 7 days of the emergency. Include official documentation for medical-related cancellations (photos of injuries are not accepted; documentation must be issued by a medical practitioner). Credits may be offered at our discretion in cases of serious illness or family bereavement that affect lesson attendance. These policies are designed to ensure fairness for all clients while maintaining the quality and availability of our programs.

Yes, we issue progression cards in the form of diplomas upon program completion. These diplomas reflect the student's achieved level—Bronze, Silver, or Gold—serving as a recognition of their progress and accomplishments.

Our group lessons are designed for students aged 6 and older. However, we do offer private classes tailored for children aged 4 and up, providing personalized attention to help them build confidence and learn foundational swimming skills.

We do not provide refunds for missed lessons. However, if your child is unable to attend lessons due to an extended illness, you may apply for credits by submitting a written request with official medical documentation. Requests must be made within 7 days of the missed session and are subject to our discretion.

While ISWIM’s program may appear more expensive upfront, it offers exceptional value that sets it apart: Accelerated Learning: Our innovative curriculum condenses what other programs take years to teach into a single course, saving you time and repeated costs. Experienced Coaches: Unlike many programs that rely on junior or part-time instructors, our coaches have 10+ years of professional swimming experience at national and international levels. Comprehensive Training: Each ISWIM course covers 3-5 levels of skills typically spread out in other swim schools or public lessons, ensuring your child progresses faster and more effectively. Guaranteed Results: Our proven methods ensure measurable progress, so you’re investing in a program that delivers confident, capable swimmers in less time. By choosing ISWIM, you’re not just paying for lessons - you’re investing in expert coaching, accelerated progress, and lasting swimming success.

Open this link: https://www.iswimschool.ca/calendar or https://www.iswimschool.ca/private-swim-lessons Choose location and coach. Then click ''Availability'' under the picture of your chosen coach. Choose the date and time which works for you, select, click next and finish the booking by filling out the form on the screen. After booking you should receive an email confirmation.

Private lessons are available at: Fitness 2000 in Burnaby Bolt Fitness in Abbotsford These locations are chosen for their excellent facilities, ensuring a comfortable and focused environment for individualized swim training.

At ISWIM, we use a unique teaching method that promotes independence and faster progress in young swimmers. Our instructors teach from the deck, allowing your child to develop self-reliance in the water under expert guidance. We also provide all the necessary swimming equipment, including floatation aids and training tools, to ensure your child’s safety and comfort during lessons. Our approach focuses on building confidence, mastering proper swim techniques, and fostering a love for swimming in a safe and supportive environment. This proven method not only accelerates skill development but also helps children become confident and capable swimmers in record time.

Not at this time. Our programs are designed for children starting at the age of 4, when they are developmentally ready to benefit fully from structured swimming lessons. This ensures the best learning experience and progress for young swimmers.

To ensure a comfortable and effective swimming experience, please bring the following items: Proper Swimwear: Choose well-fitting swimwear suitable for active movement in the water. Flip-Flops: For hygiene and safety around the pool area. Goggles: To protect your eyes and improve visibility underwater. Swimming Cap or Hair Tie: If you have long hair, we kindly ask you to wear a swimming cap or tie your hair securely to prevent it from obstructing your vision while swimming. With these essentials, you’ll be ready to make the most of your ISWIM experience!

We allow parents to stay on the deck and watch lessons, but if you would like to leave for one hour, it is also totally fine.

Create an account in the RAMP system. Log in if you already have an account.

On the left side click on MY FAMILY MEMBERS. Add family members (family member is the program participant - your child)

Please note: Upon the registration you will have to pay non refundable, one time per season membership fee of $17 and $11.79. If you wish to register for a group that has already started the course, kindly email info@iswimschool.ca to inquire about prorating your fees.

Add desired class to the basket and finish the payment.

After adding family members, you can start registration. Go to the main page and click register. You will have different days and times available, please make sure to make a correct choice. Please choose the "make a splash for coaches and athletes".

Log into your newly created account.