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Terms and Conditions

Last updated: October 20, 2026

These Terms and Conditions ("Terms") apply to the website, swimming lessons, camps, Online Academy courses, products, gift cards, registrations, bookings, and other services offered by ISWIM Swimming School INC. ("ISWIM," "we," "us," or "our"). By making a booking or purchase, creating an account, or participating in an ISWIM program, you agree to these Terms.

Please read these Terms before completing a booking or purchase. Specific information shown in a program description, registration form, checkout page, order confirmation, or separate written agreement also forms part of your contract with ISWIM. If specific terms conflict with these general Terms, the specific terms apply to that booking or purchase, except where applicable law requires otherwise.

1. About ISWIM and how to contact us

ISWIM Swimming School INC. operates in British Columbia, Canada.

Email: info@iswimschool.ca
Phone: 236-868-8020
Website: iswimschool.ca

References to "writing" include email and other electronic communications that create a record.

2. Our services

ISWIM may offer:

  • group swimming lessons for children and adults;

  • private and semi-private swimming lessons;

  • swimming and multi-activity camps;

  • water polo and related aquatic programs;

  • free or paid Online Academy courses and digital content;

  • swimming equipment, apparel, and other products;

  • gift cards; and

  • related events, assessments, and services.

Availability, age requirements, prerequisites, schedules, locations, instructors, prices, and included features may vary by service and will be shown at registration or checkout.

3. Eligibility and participants under 19

You must have legal capacity to enter into a contract. A parent or legal guardian must register a participant who is under 19 and is responsible for the accuracy of the information provided, payment, required consents, and compliance with these Terms.

4. Accounts and registration information

You must provide complete and accurate contact, participant, emergency, health, accessibility, and payment information reasonably required for the service. You are responsible for keeping account credentials secure and for activity conducted through your account.

Tell ISWIM promptly if relevant information changes. Failure to disclose information that is reasonably necessary for participant safety or appropriate program placement may result in the participant being moved, suspended, or removed from the program.

5. Bookings and formation of the contract

A displayed schedule or available space is not a guarantee of acceptance. A binding contract is formed when ISWIM accepts the booking or order and sends confirmation after receiving the required payment or agreed deposit.

If we cannot accept a booking or order, we will notify you and return amounts paid for the unavailable service or product.

For transactions completed online, by telephone, or by email, ISWIM will provide the information and contract record required by applicable British Columbia consumer-protection law. You will have an opportunity to review the booking or order before completing it.

6. Prices, taxes, and payment

Prices and currency are displayed before checkout. Applicable taxes, processing charges, shipping fees, payment schedules, deposits, and other charges will be disclosed before you complete the transaction.

Payment is due according to the invoice, registration, or checkout terms. We may accept credit or debit cards, electronic transfer, cash, cheque, or other methods at our discretion. If a price or payment error is discovered before the service is provided or an order is fulfilled, we will contact you to correct or cancel the transaction.

7. Schedules, instructors, and locations

Lessons and programs are provided on the dates, at the times, and at the locations stated in the booking. ISWIM may substitute an instructor or make a reasonable change to a lane, room, schedule, or program format when necessary.

Many programs take place at third-party facilities. Participants must follow both ISWIM rules and the facility's rules. Facility closures, unsafe conditions, instructor emergencies, or circumstances beyond ISWIM's reasonable control may require a cancellation, relocation, or rescheduling.

8. Cancellations and changes by ISWIM

If ISWIM cancels a session or cannot provide a paid service, we may offer a replacement session, rescheduling, account credit, or refund for the affected portion, depending on the service and circumstances.

ISWIM is not responsible for indirect costs arising from a schedule or location change, such as travel, accommodation, childcare, or lost income, except where applicable law provides otherwise.

9. Client cancellations, missed sessions, and refunds

Consumer's right to cancel. If your registration is a fitness or other personal services contract under British Columbia's Business Practices and Consumer Protection Act, you may cancel the contract without giving a reason from the day you enter into it until 10 days after you receive a copy of the contract. Additional cancellation rights may apply if ISWIM does not provide the required contract information, does not provide a copy of the contract, does not supply the services as required, or if there is a material change in your circumstances or in the services. To exercise a statutory cancellation right, send written notice to info@iswimschool.ca using a method that allows you to keep proof that the notice was sent. ISWIM will provide any refund required by applicable law within the legally required period.

Subject to the statutory rights described above and any different terms clearly disclosed before purchase:

  • Private lessons: at least 24 hours' notice is required to cancel or reschedule. If notice is not provided within that period, the lesson is forfeited and no refund or credit is issued.

  • Group lessons and camps: after any applicable statutory cancellation period has expired, registrations are non-cancellable and non-refundable except as stated in these Terms or required by law.

  • Late arrival or non-attendance: a session will not be extended, refunded, credited, or rescheduled because a participant arrives late or does not attend.

In the event of serious illness or immediate-family bereavement, ISWIM may offer a credit at its discretion when written notice and reasonable supporting documentation are provided within seven days. ISWIM will consider the circumstances, privacy interests, and information reasonably necessary to assess the request.

When a refund is approved under ISWIM's policy, it will normally be returned to the original payment method within 14 days. Nothing in this section limits cancellation, refund, or other rights that cannot lawfully be excluded under British Columbia consumer-protection legislation. Where legislation requires a different process or deadline, the legislation applies.

10. Health, illness, and fitness to participate

You must disclose medical, allergy, disability, behavioural, or other information that is reasonably necessary for safe participation and appropriate instruction. A participant must not attend when ill, contagious, or otherwise unfit to participate safely.

ISWIM may pause or refuse participation where we reasonably believe participation would create a safety risk. We may request additional information or recommend a different program, instructor ratio, or support arrangement.

11. Accessibility and individual support

ISWIM aims to provide reasonable accommodation for participants with disabilities or additional needs. Please contact us before registration or as soon as a need becomes known so we can discuss available options. An accommodation cannot be guaranteed where it would create an undue hardship or where a program cannot be provided safely with the available facility, staffing, or resources.

12. Participant and parent responsibilities

Parents and guardians remain responsible for children before the instructor accepts them for the session and immediately after the session ends. Required adult supervision rules vary by facility and participant age.

Participants must:

  • follow instructor, lifeguard, and facility directions;

  • comply with posted pool, hygiene, safety, and conduct rules;

  • use equipment appropriately;

  • treat staff, participants, and facility users respectfully; and

  • leave the water promptly when directed.

ISWIM may remove or suspend a participant whose conduct creates a safety risk, materially disrupts instruction, damages property, or repeatedly violates rules. A refund or credit is not guaranteed when removal results from the participant's conduct.

13. Camps and off-water activities

Camp activities, supervision arrangements, drop-off and pickup requirements, required equipment, meals or snacks, and authorized pickup persons will be described in the registration information. The registering parent or guardian must ensure that emergency contacts remain reachable and must promptly collect a participant when requested for health, safety, or conduct reasons.

14. Online Academy

Online Academy content is provided for personal, non-commercial educational use. A purchase or registration grants the named user a limited, revocable, non-transferable right to access the course for the access period stated at checkout. Course videos, text, graphics, downloads, and teaching methods may not be copied, recorded, republished, sold, shared, or used to create competing materials without written permission.

Some courses may be free and others paid. The price, access period, technical requirements, included support, and any course-specific refund terms will be disclosed before registration or purchase.

Online instruction cannot account for every participant's health, ability, environment, or water conditions. Users are responsible for choosing a safe environment and appropriate supervision. Children and inexperienced swimmers must be supervised by a responsible adult, and no user should practise alone where there is a drowning or injury risk. Online content is educational and does not guarantee a particular result or replace professional medical advice, lifeguard supervision, or in-person instruction where individual support is needed.

15. Products and delivery

Product descriptions, prices, availability, delivery or pickup arrangements, shipping charges, and any product-specific return or exchange policy will be disclosed before checkout. Product appearance may vary slightly from photographs due to screen display, manufacturing, or sizing differences.

Your statutory rights apply regardless of any store policy. If a product is unavailable after purchase, ISWIM may offer a substitute with your agreement or issue a refund.

16. Gift cards

Gift cards may be used for eligible ISWIM purchases according to the terms shown at purchase. They are not redeemable for cash except where required by law. Expiry dates and fees, if any, will be governed by applicable law and the specific gift-card terms.

17. Photographs and recordings

ISWIM will not rely on acceptance of these general Terms as blanket consent to use an identifiable participant's image for advertising. Where photographs or recordings are taken for promotional or other optional purposes, ISWIM will seek separate consent or rely on another lawful authorization. Safety, incident, or instructional recordings, if any, will be handled in accordance with our Privacy Policy and applicable law.

18. Intellectual property

The ISWIM name, logos, website, course content, photographs, videos, graphics, text, training materials, and other original materials are owned by or licensed to ISWIM and are protected by intellectual-property laws. You may not reproduce, distribute, modify, publish, sell, or commercially exploit them without written permission.

19. Personal property

Participants are responsible for their belongings. To the extent permitted by law, ISWIM is not responsible for loss, theft, or damage to personal property at an ISWIM program or third-party facility.

20. Assumption of risk

Swimming and aquatic activities involve inherent risks, including slips, falls, collisions, illness, physical injury, and drowning. Other camp or dryland activities may also involve inherent risks. By registering, you acknowledge the nature of the activity and accept the ordinary risks inherent in voluntary participation.

Participants must follow safety instructions and should raise any concern before entering the water or beginning an activity. This acknowledgement does not exclude responsibilities or liabilities that cannot lawfully be excluded.

21. Limitation of liability

ISWIM will provide services with reasonable care and skill. To the fullest extent permitted by law, ISWIM is not liable for losses that were not reasonably foreseeable, losses caused by inaccurate or withheld information, failure to follow safety directions, acts of third-party facilities or providers outside ISWIM's reasonable control, or events beyond ISWIM's reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that applicable law does not permit ISWIM to exclude. Any separate waiver presented for a particular activity must be read and accepted on its own terms.

22. Privacy

ISWIM handles personal information as described in the Privacy Policy available at iswimschool.ca/privacy-policy. By providing information, you confirm that you are authorized to provide it and that it is accurate.

23. Communications

ISWIM may send confirmations, receipts, schedule changes, upcoming-lesson reminders, safety notices, and other service communications connected with an inquiry, account, booking, or purchase.

Promotional email is sent in accordance with Canada's Anti-Spam Legislation. You may unsubscribe from marketing without affecting necessary service communications for an active booking or account.

24. Complaints and concerns

Contact ISWIM promptly at info@iswimschool.ca if you have a concern about a service, charge, or order. Provide the participant or order name, relevant date, and a clear description so we can investigate. Nothing in these Terms limits rights or remedies available under applicable consumer-protection law.

25. Changes to these Terms

We may update these Terms for future bookings and purchases to reflect changes in services, operations, or law. The current version and "Last updated" date will be posted on this page. A material change will not be applied retroactively to reduce your rights under an existing contract without your agreement where applicable law requires that agreement.

26. Governing law

These Terms and each contract with ISWIM are governed by the laws of British Columbia and the applicable federal laws of Canada. Subject to rights that cannot be waived under applicable law, proceedings relating to these Terms will be brought before the courts of British Columbia.

27. General terms

If a provision is found invalid or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver of that right. You may not transfer a booking or contract without ISWIM's written approval. ISWIM may use qualified employees, instructors, and contractors to provide services.

These Terms, together with the specific booking, checkout, registration, or order information and any separate agreement expressly incorporated into the transaction, form the agreement between you and ISWIM.

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